Terms of Service

Effective 1 July 2026

1. Who we are

Roumena is operated by Tarak Amouri, sole trader (Einzelunternehmer) trading as "Roumena":

These Terms govern your use of the Roumena platform, roumena.com, our Slack and CRM integrations, and our API (the "Service"). By creating an account or using the Service, you agree to them.

These Terms are governed by German law. The Service is offered only to businesses (Unternehmer, §14 BGB). It is not offered to consumers, and consumer withdrawal rights (Widerrufsrecht) do not apply.

2. What Roumena does

Roumena is an always-on competitor-intelligence agent for go-to-market teams. It monitors the accounts and competitors you designate, detects intent signals, and routes them into your Slack, your CRM, or your own systems via API.

Roumena produces signals and recommendations. It does not make commercial decisions for you. What you do with a signal is your responsibility — read clause 8 before you act on one.

We add, change, and retire features as the product evolves.

3. Your account

You need an account to use the Service. Give us accurate information, keep your credentials secure, and tell us at security@roumena.com if you think someone else is in your account. You are responsible for everything that happens under it.

One seat per person. Don't share logins.

4. Fees and billing

No commitment. Subscriptions run month to month. There is no minimum term.

Auto-renewal. Your subscription renews automatically each period at the then-current price, until you cancel.

Cancel anytime, in-platform. Cancel from your account settings whenever you want — no email, no notice period, no reason required. Cancellation takes effect at the end of the current paid period. You keep access until then and you are not charged again.

VAT. Prices are net. German VAT is added where applicable. For business customers in another EU member state with a valid VAT ID, the reverse-charge procedure applies and you account for the tax yourself.

Price changes. At least 30 days' notice before a change takes effect at renewal. If you don't accept it, cancel before then.

Late payment. If payment fails we may suspend access after 15 days. Statutory default interest under §288(2) BGB and the €40 flat charge under §288(5) BGB apply.

5. What you can't do

Don't use Roumena to:

• send communications that break the law (GDPR, ePrivacy, UWG);
• surveil, harass, or profile individuals — Roumena watches companies and commercial signals, not people's private lives;
• make or support decisions about a person's employment, credit, insurance, or housing;
• upload personal data you have no lawful basis to process, or special-category data;
• circumvent the terms or technical limits of any platform we connect to, or ask us to do it for you;
• resell the Service, or use it to build a competing product;
• reverse-engineer it, scrape it, or probe its rate limits, authentication, or tenancy isolation;
• exceed the seats or credits you have paid for.

If your use creates a legal, security, or platform-integrity risk, we may suspend immediately and explain afterwards.

6. Your data

You own your data — account lists, competitor sets, CRM records, routing config, outputs. You grant us the licence we need to host and process it for the sole purpose of running the Service.

We own the engine — our detection logic, models, and aggregate de-identified statistics.

We will never show your data, your account list, or your competitor set to another customer.

You can export your data from the platform at any time, and you are responsible for maintaining your own backups of any data that matters to you. After you cancel you have 30 days to export; after that we delete or anonymise it.

7. Privacy and GDPR

When we process personal data on your behalf, you are the controller and we are the processor. Our Data Processing Agreement and Standard Contractual Clauses are ready today — request them at privacy@roumena.com.

You confirm you have a lawful basis (typically a documented legitimate-interest balancing test) for the B2B contacts and signals you ask us to process, and that you will handle data-subject requests that reach you.

Our subprocessors are listed at trust.roumena.com. We give 30 days' notice before adding one, and you may object on reasonable data-protection grounds.

8. Signals, and what they are not

Roumena's signals are probabilistic inputs to your judgement, not verified facts.

We do not promise that signals are complete, accurate, current, or predictive of any outcome, that monitoring catches every relevant event, or that an AI-generated summary or score is correct. Review before you act.

The Service depends on third-party platforms (Slack, HubSpot, Attio, Salesforce, LinkedIn, data providers) that may change, restrict, or terminate access at any time. If that happens we will tell you and you may cancel under clause 4 — it is not a breach by us.

Availability is a target, not a guarantee. Strict liability for defects existing at contract conclusion (§536a(1) Alt. 1 BGB) is excluded.

9. Liability

1. Some liability cannot be limited under German law, and we do not try to: we remain fully liable for intent and gross negligence, for injury to life, body or health, under the Produkthaftungsgesetz, and for any guarantee we expressly give.
2. For everything else, we are liable only if we breach an essential obligation (Kardinalpflicht) — one you must be able to rely on for this contract to work — and then only for the typical, foreseeable damage. In every case our total liability is capped at the fees you paid us in the three months before the event.
3. We are not liable for lost profit, revenue, pipeline, savings, goodwill, or any indirect or consequential loss. For lost data, our liability is limited to the cost of restoring it from the backups you keep under clause 6. Free, trial, and beta features are provided as-is; there we are liable only for intent and gross negligence.
4. Claims under this cap lapse 12 months after you become aware of the damage. These limits apply equally to our people, agents, and subprocessors.

10. Your indemnity

You will indemnify and hold us harmless against any third-party claim, regulatory proceeding, fine, or penalty — including reasonable legal costs — arising from your use of the Service, in particular from: a breach of clause 5; the absence of a lawful basis for personal data you asked us to process; your communications to contacts surfaced by the Service; or a commercial decision you took on the basis of a signal.

We will notify you promptly of any such claim and will not settle it without your consent.

11. Force majeure

Neither party is liable for failure caused by events outside its reasonable control, including outages, cyber-attacks, changes in law, and the withdrawal or restriction of a third-party platform.

12. Confidentiality

Each side keeps the other's non-public information confidential and uses it only to perform these Terms. Standard exceptions apply (already public, independently developed, legally compelled).

13. Term and termination

These Terms apply as long as you have an account. You cancel under clause 4. We may terminate for material breach uncured after 15 days, for non-payment, or for a breach of clause 5. If we discontinue the Service entirely, we will give 60 days' notice.

Clauses 6, 9, 10, 12 and 14 survive termination.

14. German law

German law applies, excluding the CISG. Exclusive place of jurisdiction is Kaiserslautern, Germany, where the customer is a merchant (Kaufmann), a legal entity under public law, or has no general place of jurisdiction in Germany.

We may update these Terms with 30 days' notice for material changes. Continued use after the effective date means you accept them.

If any provision is or becomes invalid, the remainder stands and the invalid provision is replaced by the valid provision closest to its commercial purpose.

15. Contact

tarak.amouri@roumena.com · privacy@roumena.com · security@roumena.com